I thought it was interesting to see AMEX's headline this morning about job cuts and business worries. Actually it's been interesting watching all the big banks having issues. I hear about debt default, but I don't hear much about disgruntled former clients and the effect of that on their business.I remember back a decade ago when I was traveling using an American Express card. At some point I ended up in a cash crunch and had trouble paying the bill on time. They decided they didn't like that and instead of offering an alternative they decided they didn't want me as a customer. Had they worked with me and moved that debt to a credit solution instead of their - at the time - traditional pay it off every month card - we might still be friends. They didn't look at me, didn't look at the fact that I was a 30 year old professional moving up. They simply ended the relationship. I had never defaulted and don't ever plan to. How many others did they do that to? What business did they lose simply because they weren't polite? It seems to me that they and their credit buddies have been all about churning customers instead of developing relationships. I looked up AMEX sucks on google and ran into a site devoted to them doing worse things to others - guess I should consider myself lucky. The picture at the top takes you to that link.
Today I do most of my banking with my credit union. They take good care of me and know who I am.


